By Greg McMillan
When Attilio and Santino Ferrari joined forces back in 2006 and founded Elite Climate Services, they instantly began charting a course of excellence that has turned heads ever since.
And they have maintained their original mandate since day one – to build a company that would focus on innovation, honesty, integrity and quality workmanship in the heating, cooling and radiant floor heating industry.
“We combined our principles, knowledge and hands-on experience to form the company,” said Attilio Ferrari. “We had a combined 35 years of experience and we pride ourselves in offering clients the highest level of customer service and quality workmanship.”
One of the main factors for the esteemed standing Elite Climate Services holds in the industry, says Ferrari, is the in-house quality control exhibited.
“We are able to design, install and service with all our own people,” Ferrari says, “so there is not need to source any labour. And between Santino and I, we have the hands-on experience and are able to relate and train our techs.
“Because we understand the function of both forced air and hydronic radiant heating, we are able to integrate the system to work together as opposed to the two systems fighting each other.
“We have the facility to prefab all our boilers and hydronic manifolds, making the installation process more efficient and accurate with a cleaner install. We also have a sheet metal shop where we make all our own custom sheet metal. By doing this we are able to make quality our first priority.”
It’s been a seamless transition since the brothers decided to put all their eggs into one basket.
Before they teamed up, the Ferraris were making names for themselves individually in the industry; and earning credibility along the way.
Santino started out in 1996 as a gas and sheet metal apprentice, then went on to complete several trade licences in the following six years while gaining experience in the custom home and commercial HVAC industry. He has since taken several more manufacturing training courses, gaining knowledge about the installation and service of products.
On the other hand, Attilio got his start in the industry back in 1988, working as a gas and hydronic apprentice. He spent the next eight years successfully completing his trade licences, as well as also stockpiling industry experience. He attended HRAI training courses and attained various design certificates at the same time.
Fast forward to 2006, and the fruits of their early labours began to mesh.
“For the first six months of Elite Climate Services it was just Santino and I,” recalls Attilio. “But our quality workmanship was soon recognized by our small client base, and we started receiving a lot of referrals from them.
“We hired a few employees to work hand in hand with us, then trained them to our high standards of quality and knowledge.”
The brothers found that their client base kept growing, so by 2007 they had acquired a 3,000-square-foot facility in Toronto where they began running their daily operation.
“Due to our rapid growth we outgrew that place quickly, so in 2010 we acquired a much larger location in Corcord,” Attilio says. “There, we were able to have a fully operational showroom, sheet metal shop and a prefab area for our boilers and manifolds.”
And their original employees continued along for the ride.
“Yes, they are still with us,” says Attilio. “They have been groomed with our high standards of customer service and quality workmanship. They are managing projects alongside us, so that, as we grow, our standards go along with it.”
Testimonials from satisfied clients certainly back that up.
“Elite Climate Services installed our entire mechanical system in our new home, including zoned air conditioning, air handlers, HEPA filters, HRV units, boilers, steam humidifiers, heated floors and glycol heated driveways/walkways,” says Richard LAST NAME?
“The systems were installed in a timely manner and functioned well from day one. For the inevitable tweaks to the equipment, Elite was responsive and we were impressed that they would patiently come back as many times as it took to adjust things to our fussy standards.
“The other important aspect was cleanliness. The final product was left clean and the in-floor heating pipes almost looked as if they had been polished. I would recommend Elite to friends as they provide a full service experience and back their work with excellent follow-up care.”
Another glowing report came from Mary LAST NAME?
“Elite Climate Services is truly exceptional,” she says. “Every individual I dealt with was knowledgeable, responsive and incredibly professional. Their solutions-oriented and practical approach far surpassed prior companies I had hired.
“After six years of being told I had to live with a 10-degree difference between my basement and the second floor, Elite brought comfort to my home.”
Far from being satisfied with the status quo, Attilio believes the future for Elite Climate Services is in an onward-and-upward mode.
“We have formed a service division for both residential and commercial clients,” he says. “This will not only service and maintain projects we have completed but also maintain clients with systems not installed by us.
“And we are dealing with infloor heating and snow melt technologies which, up until now, have really been limited, or affordable, to the high-end custom home market.
“We are striving to make it more affordable for the production homebuilder and commercial market.
Elite Climate Services Inc. strives for excellence for its clients. The company attains professional and courteous interaction that ensures clients have the best services possible by being innovative, professional, experienced and reliable. For residential clients, Elite Climate Services Inc. provides installation and service to all properties. Services include: Furnaces, boilers, fireplaces, air conditioning, indoor air quality, radiant floor heating, snow melt systems, hot water tanks, tankless water heaters and infrared heaters. Elite specializes in custom homes, ranging from 3,000-square-foot to larger areas. A typical residential installation includes design, air handler, air conditioning, steam humidifier, air cleaner, HRV, radiant floor heating and snow melt system, interconnected with a high efficiency boiler. In the commercial area, services include: rooftops, unit heaters, infrared heaters, exhaust fans and maintenance plans.